Terms Of Carriage
Customers are responsible for item(s) packed by them(damaged and breakable goods should be declared by customers).Customers are liable for all extra customs duties, charges and surcharges as may be applied or incurred due to the type of commodity they are freighting (if unsure, please ask for a list of prohibited items from our customer service assistant). Incidence of loss are thoroughly investigated , MDS has a maximum insurance cover of £300 per consignment. Claims without evidence would not be considered. It is advisable for customers to have additional third party insurance for goods of high value.
Delivery Time: For Air freight we deliver within 7-10 business days (estimated) from flight departure date, for Sea freight, we deliver within 40 business days from sail date . Please note that delivery time is estimated but usually accurate, although it is rare but we may encounter unforeseen circumstances that may cause delay.
Electronic Products Shipment
All electronic products such as TVs, Laptops, Phones etc should be declared before shipment including the value and any other necessary documents associated with the purchase . MDS Cargo will not assume responsibilty of any damage(s) to electronic products in transit, customers are advised to seek third party insurance for their electronics. MDS Cargo will negotaite on the replacement of any missing electronic product declared by customer and in our possession for shipment but will not be responsible for damaged items in transit. In the case of damaged electronic in transit, MDS Cargo will bear half of the cost of shipping the item back to the sender for possible replacement with the seller (based on the fact that goods were declared before shipment, purchase invoice presented before shipment and appropriate safety recommendation offered by MDS was adopted by customer).
Dangerous Goods (DG) Shipment
Customers are required to handle dangerous goods extremely carefully and should be declared to MDS Cargo before shipment. The MSDS for DG good must be forwarded to MDS 2 weeks to intended shipment date . MDS Cargo would not be held responsible for the shipment of dangerous goods not declared in writing before shipment. Certain conditions are supposed to be met as stipulated by United Nations and IATA before dangerous goods are shipped. DG goods require special expert handling and will incur extra cost which is the responsibilty of the customer . Goods of the following nature should be declared to MDS Cargo before shipment, we take our dangerous goods policy very serious. These are Harzardous Materials (Explosives, Gases, Flammable liquids, Flammable solids, Oxidizers and Organic Peroxides, Toxic Materials , Infectious substances and Radioactive Materials).
Contraband Products
MDS Cargo is not liable for any shipment of contraband both from origin of shipment to destination countries. We are ready to help customers stop this practice by due information before shipment if declared by customer but it is the responsiblity of the customer to declare contraband items to MDS Cargo and to investigate before hand if goods being shipped falls under contraband in either origin or desitnation countries or both. All contraband goods will be destroyed and customer banned from using our services. We will aso report contraband items to the appropraite authorities as required. If unsure please call our customer service team for information.
Goods of Fraudulent Nature
MDS Cargo will not accept liability for goods purchased or solicited fraudulently and shipped through MDS Cargo. We have stringent rules to mitigate or stop this type of shipment, once such shipment is suspected to be linked to fraud, it will be stopped for further investigation which will involve request of documents from sender and reciever for further verification . Where MDS Cargo is not fully satisfied with the investigation, we will alert the appropraite local authority to assist in the investigation.
Goods Insurance
MDS Cargo will provide a maximum insurance of £300 per consignment for all types of goods freighted on behalf of customers, this refers to both commercial and personal effects shipment by Air and Sea Freight shipments . MDS Cargo encourages customers to seek third party insurance for goods of high value, generally goods are not insured unless requested by the customer .
Goods Payment
All goods are to be paid before shipment, we have a no payment , no shipment policy.
Delivery Of Goods
Delivery times as stated above or provided by the company personel through correspondence are estimated and not guaranteed.
