Claims - Lost Goods - Damaged Goods
For more tailored help please submit a help ticket and our team will be on the case immediately
In Logistics we know things can go wrong, it's never 100% in anything especially logistics. Please see our claims process below;
- An item is reported missing , Stolen or Lost? Please phone and report to the these Numbers according to where it was recieved +447984935042 (UK / Europe) | 002347018373312 (Nigeria) | +233241058289 (Ghana) or send an email generally to This email address is being protected from spambots. You need JavaScript enabled to view it. . We need the following details;
- Your full name
- Your Order number
- Description of Goods
- Value of goods
- Once report is recieved, it will be escalated to priority and an investigation will be triggered. This may take between 3 - 14 days. During this period you will be updated regularly on the investigation and may be asked to provide more details.
- Once your problem is solved we will update you on the situation and close the case as resolved.
- Where our investigation led to nothing positive, we will revert to compensation mentioned in our Terms Of Carriage
We at mds cargo strive to make sure customers don't use this page by providing a fantastic and professional service.
For more tailored help please submit a help ticket and our team will be on the case immediately
